Citizen Engagement

Customer Engagement – City of Eindhoven

The Challenge

The City wants to involve Citizens in all of their plans, to maximize engagement. The old fashioned meet-ups aren’t attracting a representative group. Using the official City mobile app, dynamically offering only the information relevant at that time, will improve the service delivery to Citizens. Through geo-fences and notifications Citizens can be targeted effectively.

Workflow Solution

City Project managers organize targeted campaigns, small and large, by inviting users of the official Eindhoven City app. Based on location, time, or other specific conditions, messages will be pushed to app users. Through the action buttons users are invited to specific micro sites within the app containing background information, or live information about a specific topic. Through surveys or forms, citizens can than give feedback, expressing their views or interest instantly available to the project manager.

Graphical User Interface

OpenRemote enables interactive webcomponents to be integrated within the existing City’s official website. These could be survey components, a small graph, or an action button. A static site is made interactive. OpenRemote instantly converts the existing City website into a native iOS and Android app. A dedicated dashboard allows the project manager to define survey components as well as push notifications and related geo-fences for the mobile application.

System Intelligence

OpenRemote rules engine handles the geo-fences of individual mobile devices as triggers for sending a notification, these conditions can be extended by fusing with other sensor data, eg. time, traffic density or weather conditions. Secondly inputs from multiple users are aggregated as statistical feedback to an individual asset or attribute. Consider this a public rating.

Connected Data

Individual Citizens are connected to the central platform via their mobile devices. Geo-fences and actions from the City app are the primary sensor data. Imagine you fuse this with weather conditions (heat stress) or traffic conditions to advise on alternative routes. These data sources are already available for most use cases, not requiring any infrastructure investments.

How We Helped

OpenRemote manager 3.0 is set-up as the backbone, connecting different data sources, organising the identity service, and running a rules engine. We have assisted in setting up the manager, a front-end dashboard for project managers and communication. In addition, on a project basis our web developers create dedicated web components for front-end applications which can be integrated into the City website. We have supplied our console solutions, turning the City website into native mobile applications.