Amsterdam Airport

Border Control

The Problem

Passenger flows are continuously changing, flights get delayed or are changing gates. This means that the passenger flows at security checks change continuously. The challenge for Dutch Military police was to anticipate changes ahead of time and adjust staffing pro-actively to minimize queues.

Workflow Solution

Team Leaders and staff have a continuous view of current and future passenger flows and the required number of open lanes to minimize the waiting times. If anything changes and queues are expected to cross a limit, notifications are send to the team leader, so he can pro-actively adjust staffing.

Graphical User Interface

A map view gives an overview of the current operational situation on all gates and checkpoints. A color indicator shows if and where changes in passengers occur. A timeline displays time markers for those moments where current capacity will not be sufficient anymore.

System Intelligence

Future bottlenecks are anticipated, using the Smart Notify function. This function will monitor changes in passenger flows and place notifications on the timeline if future queues are expected which cross a preset limit and require extra open lanes. In addition profile flights, requiring extra attention or capacity, can be defined by the team leader. The individual profile flights will create additional markers on the gates.

Connected Data

Flight information of arriving and departing flights is available at every airport. Integrating ETA data, flight characteristics, country characteristics, passenger composition and the airport layout, the solution continuously translates the data in relevant information on the different checkpoints, eg. passenger streams transferring from international flights to Schengen countries, expected queues, or required capacity.

How We Helped

OpenRemote assisted in designing the application and managing the complete implementation, using it’s OpenRemote manager platform. In close collaboration with the Schiphol team we have tested the application and organised the hosting environment. We also support further integration and expansion.