Amsterdam Airport

Border Control

The Problem

Passenger traffic flows are continuously changing, flights get delayed or are changing gates. This means that passenger flows at security checks change continuously. The challenge for Dutch Military police was to anticipate changes ahead of time and adjust staffing pro-actively to minimize queues.

Workflow Solution

Team Leaders and staff have a continuous view of current and future passenger flows and the required number of open lanes to minimize the waiting times. If anything changes and queues are expected to cross a limit, notifications are send to the team leader, so he can pro-actively adjust staffing.

Graphical User Interface

A dashboard view gives the team leader an overview of the current operational situation on all gates and checkpoints. A color indicator shows if and where changes in passengers occur. A timeline displays time markers for moments where current staffing capacity will not be sufficient anymore.

System Intelligence

Future bottlenecks are anticipated, using the Smart Notify function. This function will monitor changes in passenger flows and place notifications on the timeline if future queues are expected which cross a preset limit and require extra capacity. In addition profile flights, requiring extra attention or capacity, can be defined by the team leader. The individual profile flights will create notification markers at the gates.

Connected Data

Flight information of arriving and departing flights is available at every airport. Integrating ETA data, flight characteristics, country characteristics, passenger composition and the airport layout, the solution continuously translates the data in relevant information on the different checkpoints, eg. passenger streams transferring from international flights to Schengen countries, expected queues, or required capacity.

How We Helped

OpenRemote assisted the Military Police designing the application and managing the complete implementation, using its OpenRemote manager platform. In close collaboration with the Border Control team we tested the application and organised the hosting environment. We also support further integration and expansion towards other airports and sea harbours.